Our Customer Service Team is ready to help. We will then process a refund for your original item/s once it’s been returned to us and meets the returns criteria.Ībsolutely! We love helping customers with costumes and dress up ideas. Simply place another online order in the size you require, then email us at let us know you’d like to return your original item. We do not offer an exchange service – however we are happy to assist you in getting your correct size. We'll be in touch within one working day.Ĭan I exchange my costume for a larger or smaller size? Our costumes come from various suppliers, so each costume can fit differently. You’ll see an image of a size chart corresponding to each costume, available in the product description section or the image gallery.Ĭan I get a refund if my costume is not suitable?Īs long as your costume meets the requirements of our Returns Policy, then 100% YES! We offer 30 Day Returns & Exchanges. Please visit their website at and they’ll be able to assist you will all your costume needs. We don’t currently ship to NZ, but our good friends at Costume World carry the same range, with similar prices and shipping costs, 30-Day return policy and so forth. Please note, large orders, bulky items such as brooms, wall breakers and weapons, fragile items such as NECA action figures and orders during our peak periods of Book Week and Halloween may also take an extra day or two for delivery. All orders are dispatched from our warehouse in Melbourne. Whilst we cannot guarantee next day delivery, depending on where you live, if you place your order before 1pm AEST Monday to Friday, we will dispatch via our service provider StarTrack that same day. Super-fast! We aim to have next day delivery for nearly all metropolitan locations within Australia, except WA and NT, which may take 2-3 days. At Costume Super Centre, we are proud of our super-fast turn-around times for your order – please read on. However, we do not have an express post facility with 100% guaranteed next day delivery. You are currently visiting our shop – Unfortunately, we do not have a physical store for you to try on costumes or click to collect, but we do have a great returns policy if you’re not totally happy.Ĭan I pay extra to have Express Shipping?Īll our orders are sent on an Express service so there's no need to pay extra! If your order is placed before 1pm AEST Monday to Friday in most metropolitan areas, your parcel will arrive the following day as we use the fastest service possible. We get asked this question a lot! We only sell costumes, for two reasons: 1) We believe that owning a brand-new costume is better than hiring :) 2) We have access to great suppliers, which means you can buy costumes at super competitive and affordable prices, and you don’t have to hand them back!ĭo you have a shop I can visit? Do you allow pick-ups? We also work closely with several suppliers to ensure our non-licensed costumes are of the highest quality. Yes! Our licensed costumes are 100% Authentic and Official. They are updated regularly and are pretty accurate for most parts of the country, but if you live in a remote area, Ireland, the Highlands or any of the off islands please allow at least one extra day.To read the latest on COVID-19 delivery delays, please check this linkīased in Melbourne, Costume Super Centre is an Australian run business, established in 2016 and operated by a friendly Team who have a great sense of fun and imagination! In this time our business has quickly grown to become one of Australia’s Largest Online Costume Retailers. The above delivery dates are for mainland addresses and should only be used as a guide. Working days are Monday to Friday excluding weekends and Bank Holidays. Unfortunately, due to reliability and postage costs we do not deliver outside the UK. If any items are out of stock you will be contacted by phone or e-mail, alternatives offered. If you require your goods sooner please call us on 020 7937 7201 Monday - Friday, 9am - 5.30pm. Please note that express orders placed before 2pm will be sent that day (Monday - Friday), orders placed after 2pm will be despatched the following working day. You should receive your parcel within 24 - 36 hours, this is via Royal Mail Special Delivery. Express delivery (£9.95) - Unfortunately we are unable to offer Express Delivery for the time being. You should receive your parcel within 3 - 4 working days, this is via Royal Mail parcel post. We will contact you when your order is ready to collect. Your order should be in our stores within 3 working days for Kensington and Cobham, and 7 working days for Horsham. Click and Collect (Free)Ĭlick and collect is available from all our of stores. For orders over £50, standard delivery is free.
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